PURINIZE will gladly refund or exchange any unopened or damaged product. We issue refunds and exchanges during the 30 days following the date of shipment. Return shipping is at customer's expense.
Just follow these simple steps within 30 days of your original order date:
Please call us at 0435 817 158 (+61 435 817 158 outside of Australia) or email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#). This number is required, and we cannot process any product returns or exchanges without one.
Please fill out the FIVE SPRINGS WAY Guarantee Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly. Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows:
FIVE SPRINGS WAY - PURINIZE RETURNS RA # (fill in Return Authorization # Here) 6 Five Springs Lane, Currumbin Valley, QLD 4223 Australia
Because we strive to ship orders the same day they are placed, most orders cannot be cancelled once placed. If you need to cancel an order, call our friendly customer service specialists at 0435 817 158 (+61 435 817 158 outside of Australia), and they will be happy to assist you with your request if it is still possible to cancel the purchase.
If your order has already completed processing for shipment, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. You may refuse shipment, however, please be advised that your refund will assess any return shipping charges FIVE SPRINGS WAY incurs from the delivery service.
Serving our customers is imperative to us. We welcome your questions, comments or concerns about our products or service. Please feel free to e-mail us at email@example.com or call us at 0435 817 158 (+61 435 817 158 outside of Australia).