SHIPPING

ORDER PROCESSING

Most orders are processed and shipped within 1-2 days barring any order discrepancies such as address, other vital shipping info or qualifications. Orders placed after 12:00 pm (AEST) on Friday ship the following Monday. We do not ship on Saturday, Sunday, or holidays. All orders ship from our warehouse on the Gold Coast, QLD, Australia.

DOMESTIC SHIPPING

All domestic orders will be shipped via Australia Post. Shipping charges are determined at checkout. Once your package has been processed and shipped, please allow 2-7 additional business days for delivery, depending on the carrier.  Due to COVID, Australia Post is at times experiencing additional delays.

INTERNATIONAL SHIPPING

All international orders will be shipped via Australia Post. Shipping charges are determined at checkout. Once your package has been processed and shipped, please allow 6-10 additional business days for delivery, depending on the country location.  Due to COVID, the postal system is experiencing additional  delays to international locations and certain locations are not being serviced. Our website is integrated with Australia Post so if you can not ship to your location, it could mean that Australia Post is not currently able to ship to this country. Please contact us directly and we can explore a different means of international shipping for you.

Australia Post has up to date information at the link below.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

For orders to North and South America, please visit www.purinize.com.

IMPORT DUTIES, TAXES, & BROKERAGE FEES

Import duties, taxes, and brokerage fees required by customs of the importing country are not included in the shipping and handling cost. Therefore, International customers are solely responsible for paying such duties, taxes, and fees. These costs vary widely from country to country, so be sure contact your local customs agency for more details before placing your order. If for any reason, you refuse your shipment, we cannot refund the following things: original shipping and handling cost, charges for return shipping, and any import duties, taxes, and brokerage fees.